Privacy Policy

Last updated: [28/12/2025]

This Privacy Policy explains how Motorcycle Delivery UK (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website, request a quote, make a booking, or contact us.

1. Who We Are

Motorcycle Delivery UK
Address: S63 9BL
Email: info@motorcycledeliveryuk.co.uk
Phone: 0800 1182 711 / 07956 592 177
Contact: Scott Wood

2. What Information We Collect

We may collect and process the following information:

• Contact details such as your name, email address and phone number
• Booking/quote details such as collection town, delivery town, preferred dates, motorcycle make/model/value and any notes you submit
• Communication history (emails/messages between you and us)
• Website usage data such as pages visited, clicks, approximate location, device/browser information (typically via cookies/analytics)

3. How We Use Your Information

We use your personal data to:

• Respond to quote requests and enquiries
• Provide and manage bookings (collection, delivery and customer updates)
• Contact you about your enquiry or booking by email or phone
• Improve our website, services and customer experience
• Measure marketing performance (e.g. which ads lead to enquiries)
• Protect our business and prevent fraud or misuse

4. Lawful Bases for Processing

Under UK data protection law (UK GDPR), we process your information on one or more of these lawful bases:

• Contract – to provide a quote, arrange transport, or fulfil a booking
• Legitimate interests – to run and improve our business, communicate with customers, and measure marketing performance
• Consent – where required for certain cookies/trackers (such as analytics and advertising cookies)
• Legal obligation – where we must keep records for tax or legal reasons

5. Marketing, Ads & Tracking

We may use advertising and analytics tools such as Google (e.g. Google Ads, Google Analytics) and Meta (Facebook/Instagram Ads). These tools may set cookies or similar technologies to help us:

• Understand how visitors use our website
• Measure which ads lead to enquiries or bookings
• Show our ads to people who may be interested in our services (remarketing)

Where required, we will request your consent before placing non-essential cookies (such as analytics or advertising cookies). You can manage cookie preferences via our cookie banner (if enabled) or your browser settings.

6. Who We Share Your Information With

We only share personal data when necessary to run our services. This may include:

• Website and hosting providers (to keep the website running)
• Email/SMTP providers (to send confirmations and notifications)
• Form and CRM tools used to manage enquiries and bookings
• Analytics/advertising platforms such as Google and Meta (usually via cookies and tracking tags)
• Professional advisers (e.g. accountants) where needed for business administration

We do not sell your personal data.

7. International Transfers

Some service providers (such as analytics, advertising or email tools) may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections).

8. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes described in this policy, including:

• Managing enquiries and bookings
• Maintaining business and tax records
• Handling any complaints or disputes

Typical retention periods vary depending on the type of data and our legal obligations. You can request deletion where appropriate (see Section 10).

9. How We Protect Your Data

We use reasonable technical and organisational measures to protect your data, including access controls and secure systems. No method of online transmission is 100% secure, but we work to reduce risk and restrict access to authorised users only.

10. Your Data Rights

Under UK GDPR, you have rights including:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (where applicable)
• The right to restrict or object to processing in certain circumstances
• The right to data portability (in certain cases)
• The right to withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us from our Contact Page.

11. Links to Other Websites

Our website may contain links to other websites (for example, social platforms). We are not responsible for the privacy practices of external sites. Please review their privacy policies separately.

12. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.